Frequently Asked Questions
General
What forms of payment do you accept?
Bank transfer or PayNow.
For credit card payment, there will be extra processing fee charges (indicated at check out if you select credit card payment option).
Are your products halal certified?
No, but ingredients do not contain pork nor lard.
Do you deliver? Are there pick up options?
Delivery is a flat fee of $30. Pick ups are available for free near Queenstown.
What is the return / exchange policy?
Unfortunately due to the customized nature of the product, we do not accept cancellations, exchanges or returns once your order is confirmed.
Standard Cookies
What's the difference between "Standard" and "Custom" cookies?
Standard cookies contain generic, non-customizable messages. They come plain, or with the option of having them chocolate dipped.
Custom cookies come with the option of your own customizable messages. They only come plain.
Is there a minimum order quantity?
Yes! Cookies are only available in sets of 50.
What is the shelf life and storage recommendation?
Recommended to consume within a week, can be kept up to a month in ideal conditions. Store in cool, dry, dark conditions to avoid excess humidity.
What are the messages within the Standard Cookies?
One side contains a random fortune message, the other side contains random 4 digit numbers. We do not have a full comprehensive list of messages.
Are there custom packaging options?
If you opt for cookies to be individually wrapped, they come in a clear transparent heat-sealed wrapper with no additional branding. You are free to add on your own branding (e.g. stickers) after receiving the cookies.
What is the order lead time?
Our lead time is generally 1~2 weeks. At times we might be able to accommodate an earlier date, please indicate details in order checkout notes and we will get back to you.
How do I order the Standard Cookies?
Browse our standard cookies collection, in the checkout cart, select your date of pick up / delivery. Once you check out, we will get back to you with payment details and will start processing your order once payment is confirmed.
Custom Cookies
What is the difference between "Custom Cookies" and "Standard Cookies"?
Standard cookies contain generic, non-customizable messages. They come plain, or with the option of having them chocolate dipped.
Custom cookies come with the option of your own customizable messages. They only come plain.
Is there a minimum order quantity?
500 pieces.
What is the shelf life and storage recommendation?
Best before date is ~3 months from production. Store in a cool, dry, dark place to avoid excess humidity.
What messages can I choose?
Option of single side message, and double side message. You can choose up to 60 different messages (within 15 words for legibility).
Are there custom packaging options?
Yes but only for quantities above 8,000 pieces at an added charge.
Can I request for chocolate-dipped custom fortune cookies?
No, custom fortune cookies are only available plain.
What is the order lead time?
At least 4 weeks.
How do I order the Custom Cookies?
Contact us for a quote and we’ll reach out via email!
Do you deliver?
Yes, deliver fee will be included in the quotation. It’s a flat fee of $30.